return policy

return policy

refunds

Items purchased from Superdown are eligible for a refund if returned within 30 days from date of delivery. Returned items must be in new condition with original tags still attached. Only items that are specifically marked as FINAL SALE (on product page and invoice) cannot be returned.

See below for instructions on how to ship back your item(s) to us.

Domestic

Returns are super easy! All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

Here’s what our US customers should do:

1. Within 30 days of delivery date, put all items to be returned in a box/package
2. Place invoice in the box
3. Stick the pre-paid shipping label (included in original order) on the box
   • Make sure there are no other labels/barcodes on the box
4. Drop off the box to be shipped to us

Please allow 3-10 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.

International

All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

1. Within 30 days of delivery date, put all items to be returned in a box/package
2. Place invoice in the box
3. Ship return items to (customers are responsible for all return shipping charges):
   Superdown Returns
   12889 Moore St
   Cerritos, CA 90703
   
4. Drop off the box to be shipped to us

Please allow 3-10 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.

Need more help?

Call or email us for with any additional questions. We can be reached at sales@superdown.com or by phone: